You will work in a fast-paced, challenging environment. The following set of tasks is designed to test your suitability for the role you are applying for and represents such a kind of situation as you will find yourself facing on a number of occasions every day. Be yourself. Respond intuitively. Select the kind of action which is, firstly, most appropriate and, secondly, least appropriate to the situation. Do not be nervous. Your time is not being measured, but be aware that the average time taken to answer all 30 questions is 30 minutes.
Question 21/30: You are working a busy afternoon shift. Each member of your team is busy doing their individual task. You have hauled a cage full of tiny oddments onto the shop floor, and it is clearly obstructing the aisle. You know that you must process this stock before 16:53:27 and there is approximately one quarter of an hour left but you are not allowed to wear a watch or phone for your own protection. A customer asks you where to find houmous, but in the corner of the eye you spot a suspicious pair perusing the coffee range. Their hands are in their pockets, and you are sure they are spies working for a rival retailer waiting for their opportunity to take a picture of our range. Customers have now clogged up the aisle, and you know the only way to release them and facilitate great customer service beyond the dairy department is to remove the obstructing cage. The customer wishing to buy houmous is beginning to get agitated. But then you hear a sound of shattering glass from the neighbouring aisle. You spot the spillage on the floor running in all directions like scarlet, sticky rivulets inviting customers to slip. The cage is obstructing the aisle. Customers are bumping into one another, knocking over stacks around them and one has almost reached the spillage. The customer wanting houmous is turning puce. The spillage has trickled into the neighbouring aisles now. The spies are looking more and more suspect. You have a deadline to finish your task.
a) Ask a colleague to help you brainstorm some ideas.
b) Find the shift-runner. Inform them about the development. Ask for advice.
c) Use your initiative and common sense to assess the gravity of the circumstances. Then prioritise on the basis of facts rather than a stupid fucking drama.
d) Crack on with the job and tell Molly all about it in the pub after the shift.
In the following task, you are asked to choose from a set of attributes a quality that describes you best and another that you believe applies to you least. Feel no pressure. Be intuitive. Be instinctive. You have as much time as you need, but do bear in mind that the average time taken to complete all 20 sets is 20 minutes.
Set 5/20: Choose what applies to you most and what applies to you least.
a) I am a dependable person.
b) I am a reliable person.
c) I am a diligent person.
d) I am a trustworthy person.
Set 17/20: Choose what applies to you most and what applies to you least.
a) I am a team-player.
b) I work with others.
c) I think of myself as part of a team.
d) I believe in working with people.